STORE POLICIES

  • Thank you for shopping at YOLO POOL & SPA. We strive to provide high-quality products and excellent customer service. We understand that sometimes a return may be necessary, and we are here to assist you with our return policy. Please read the following information carefully before initiating a return.

    Return Eligibility:

    To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

    Returns are accepted within 30 days of the original purchase date.

    Returns made after 14 days of purchase will be subject to a 25% restocking fee.

    Certain products, such as customized or personalized items, may not be eligible for return. Please contact our customer service for more information.

    Return Process:

    To initiate a return, please contact our customer service team within 30 days of receiving the item. You can reach us through [contact information].

    Our customer service team will guide you through the return process, including providing you with a return authorization (RA) number.

    Please ensure that the item is securely packaged with the RA number clearly marked on the outside of the package.

    Return Shipping:

    Return shipping costs are payable by the customer, except in cases where YOLO POOL & SPA is at fault or there is a defect with the item.

    We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. YOLO POOL & SPA is not responsible for lost or damaged packages during return shipping.

    Refunds:

    Once we receive the returned item and verify its eligibility, we will process the refund within [number of days] of receiving the item.

    Full refunds will be issued in the original form of payment, except in cases where the return shipping cost was covered by YOLO POOL & SPA due to a fault or defect.

    If the returned item is damaged, we reserve the right to deny the refund or provide a partial refund at our discretion.

    Refunds will not include any original shipping charges paid by the customer.

    Exchanges and Store Credit:

    If you would like to exchange an item or receive store credit instead of a refund, please indicate your preference when contacting our customer service team.

    Exchanges are subject to product availability.

    Store credit will be provided in the form of a digital gift card and can be used for future purchases on our website.

    Non-Returnable Items:

    Certain items are non-returnable, including but not limited to customized or personalized products, gift cards, and clearance items. Please contact our customer service for more information.

    Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy regularly. For any further questions or concerns regarding returns, please don't hesitate to contact our customer service team. We appreciate your understanding and cooperation.

    Thank you for choosing YOLO POOL & SPA!

  • Welcome to YOLO POOL & SPA! These terms of service ("Terms") govern your use of our website, products, and services. By accessing or using any part of our website or services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.

    Use of Our Website and Services a. You must be at least 18 years old to use our website and services, or have the consent of a parent or legal guardian. b. You agree to use our website and services only for lawful purposes and in accordance with these Terms. c. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

    Intellectual Property Rights a. All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of YOLO POOL & SPA or its licensors and is protected by intellectual property laws. b. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our prior written consent.

    Product Information and Pricing a. We strive to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, errors or inaccuracies may occur, and we reserve the right to correct such information without notice. b. Prices are subject to change without notice, and we are not responsible for any typographical errors regarding pricing or product information.

    Orders and Payments a. By placing an order, you make an offer to purchase the products subject to these Terms. We reserve the right to accept or decline your offer at our discretion. b. We accept various payment methods as indicated on our website. You agree to provide accurate and complete payment information and authorize us to charge your selected payment method for the total order amount. c. In the event of an unsuccessful payment transaction, we may cancel your order or request an alternative payment method.

    Shipping and Delivery a. We will make reasonable efforts to fulfil your order within the specified timeframe. However, delays may occur due to unforeseen circumstances, and we are not liable for any such delays. b. Risk of loss and title for products passes to you upon delivery. We are not responsible for any damage or loss that occurs after the delivery of the products. We will also follow our standard procedure to invoice any additional costs for shipping when orders exceed the listed shipping prices on the website. Shipping prices are always calculated even if it is stated otherwise in the shopping cart.

    Return and Refund Policy a. Our return and refund policy is outlined separately and governs the return process, eligibility, and refund conditions. Please refer to our Return Policy for more information.

    Limitation of Liability a. YOLO POOL & SPA and its affiliates, employees, agents, or contractors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services. b. We make no warranties or representations about the accuracy, reliability, or completeness of the content on our website or the products and services we offer.

    Indemnification You agree to indemnify and hold YOLO POOL & SPA, its affiliates, employees, agents, and contractors harmless from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our website or services, violation of these Terms, or infringement of any third-party rights.

    Modification of Terms We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any modifications to the Terms constitutes your acceptance

  • This Privacy Policy describes how YOLO POOL & SPA ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, products, and services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using any part of our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

    Information We Collect a. Personal Information: When you place an order or interact with our website, we may collect personal information such as your name, email address, shipping address, billing information, and phone number. b. Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and website usage data through the use of cookies or similar technologies.

    Use of Information a. We use your personal information to process your orders, provide customer support, and deliver products and services to you. b. We may use your personal information to communicate with you about your orders, updates, promotional offers, and other information related to our products and services. c. We may use non-personal information to analyze website usage, improve our products and services, and customize your experience on our website.

    Information Sharing a. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties who assist us in operating our website, conducting business, or providing services to you. b. We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government investigation. c. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

    Data Security a. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. b. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

    Third-Party Websites Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

    Children's Privacy Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information.

    Your Choices and Rights a. You may choose not to provide certain personal information, but this may limit your ability to access certain features of our website or use our services. b. You have the right to request access, correction, or deletion of your personal information. Please contact us if you wish to exercise these rights. c. You may opt out of receiving promotional emails from us by following the instructions provided in the email or contacting us directly.

    Changes to the Privacy Policy We reserve the right to modify or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any modifications to the Privacy Policy constitutes your acceptance.

    Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the contact us page.

  • Please read these Terms and Conditions for Free Shipping carefully before placing an order on our website. By placing an order with us, you agree to abide by these terms.

    1. Eligibility

    1.1 Free shipping is available for orders that meet the following criteria:

    The order total is equal to or greater than £16.

    The shipping cost, prior to any discounts or promotions, falls within the range of £16 to £45.

    1.2 If the shipping cost exceeds £45, the additional shipping charges will be passed onto the customer.

    2. Shipping Method

    2.1 The method of shipping (e.g., standard, express) will be determined by us based on the shipping address, the weight, and size of the items in your order, and other relevant factors.

    2.2 Free shipping is provided using our standard shipping method unless otherwise specified during the checkout process.

    3. Exclusions

    3.1 Free shipping is not available for orders that do not meet the eligibility criteria specified in Section 1.

    4. Shipping Costs and Charges

    4.1 Shipping costs for eligible orders falling within the range of £16 to £45 will be covered by us.

    4.2 For eligible orders where the shipping cost exceeds £45, the additional shipping charges will be added to the total order amount and will be the responsibility of the customer.

    5. Delivery Times

    5.1 Estimated delivery times for eligible orders will be provided during the checkout process and are subject to change based on factors beyond our control (e.g., weather, carrier delays).

    6. Order Modifications

    6.1 Once an order has been placed, any modifications to the order that change the shipping cost may affect the eligibility for free shipping.

    7. Returns and Refunds

    7.1 In the event of a return, any shipping charges associated with the original order will not be refunded.

    8. Termination or Modification of Free Shipping

    8.1 We reserve the right to modify or terminate the Free Shipping offer at our discretion. Any changes will be communicated on our website.

    9. Contact Information

    9.1 If you have any questions or concerns regarding these Terms and Conditions for Free Shipping, please contact our customer support team.

    By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Free Shipping. These terms may be subject to change, so please review them periodically for updates.